Repton School is looking for a Hospitality and Retail Team member to provide a warm, friendly and efficient Hospitality service to our pupils, staff and visitors. The successful candidate will ensure exceptional service standards are delivered and always maintained in line with the school’s expectations.
This will be a varied role covering the schools Coffee Shops, assisting the hospitality team, and working VIP events providing formal dinner service or drinks.
While this role is predominantly based at the Senior School site, it will also cover Repton Prep School and Repton Enterprises as necessary.
For a detailed description of duties and benefits please view the Candidate Information Pack.
Please submit your application online by 26th September 2026.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk.
Main Responsibilities: - Create a warm and welcoming environment for our pupils, parents, staff and visitors
- Ensure that all requests and queries are responded to promptly and effectively and an exceptional service is always delivered
- Familiarise yourself with the product range available to answer any questions that customers may have
- Ensure an efficient and safe delivery of all food and beverage orders in line with expectations ensuring an exceptional level of service is always maintained
- Set up and clear down areas of responsibility in a timely manner
- Act as an ambassador for the department when dealing with a customer complaint and ensure they are escalated in the correct manner to ensure a speedy resolution
- Assist the Chef with the preparation, cooking and service of food, ensuring the cleanliness of the kitchen is always maintained to a high level
- Ensure compliance with the agreed health and safety policy and the completion of daily due diligence diary, adhering to COSHH regulations regarding food, equipment, materials and general safety.
Ideal Candidate: - You must be a friendly outgoing person who is a good communicator, able to engage positively across a wide range of customers and colleagues.
- You must possess strong customer and personal service skills and have a proven track record of customer service achievements
- Ability to work as part of a team
- Able to build and maintain relationships with colleagues and customers, with strong focus on their needs
- Level 2 / basic food safety certificate (or willingness to complete)
- Attention to detail
- IT skills translatable to the use of the schools EPOS system Candidate Profile
- High energy, resilient, can-do attitude, proactive and flexible approach
- Able to work calmly under pressure.
- Keen to support staff and pupils, whilst working towards the school’s ethos & objectives
- Confident verbal communicator, able to communicate effectively with professionals, staff, pupils and contractors
- Well organised, used to working accurately at pace
- Care and attention, particularly for all aspects of food presentation & safety
- Full UK driving license (Desirable)
Package Description: Job Title: Hospitality and Retail Team Member
Location: Repton School
Reporting to: Operations Manager
Hours of work: Casual - to meet the needs of the business
Salary: £15.75 per hour, inclusive of holiday pay.