Package Description: Required from: asap
Contract: full-time, permanent
Hours of work:
- Term-time when Saturdays required: Four days per week to be worked on a rota basis (8am – 4:30pm, 9am – 5:30pm, or 09:30am – 6:00pm) with an hour unpaid lunchbreak and Saturdays to be worked (8:30am to 1:30pm)
- Term-time + school holidays: Five days per week to be worked on a rota basis (8am – 4pm, 9am – 5pm, or 10am – 6pm) with an hour unpaid lunchbreak
This is a full-time role of 35 hours per week. During term-time, the role includes some Saturday IT support on approximately 20 Saturdays per year. In weeks where a Saturday is worked, weekday hours are spread across four days at 7.5 hours per day, the non-working weekday set by operational need, with some flexibility. When Saturday working is not required, including during school holidays, the role follows a standard pattern of five weekdays at 7 hours per day.
Salary: £30,000 - £35,000 per annum, dependent in experience
Benefits:
- Free School lunches when working on site
- Discretionary Christmas shut down period
- Generous School pension scheme
- Free access to the School’s leisure facilities, including a fitness gym (restricted hours)
- Cycle to Work Scheme and season ticket loans following completion of our standard probation period
- Private medical insurance (opt in)
For this role, there is no fixed closing date. Applications will be considered on receipt, and interviews may occur at any stage.
For this role, we can only accept candidates who already hold the legal right to work in the UK and if successful will need to provide evidence at interview. Unfortunately, we are unable to offer sponsorships for applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry.
Westminster School is seeking to recruit a Helpdesk Engineer to join its IT support team. This is a customer-facing role focused on delivering responsive day-to-day technical support to staff and students, supporting teaching, learning and the effective operation of the School. Working under the day-to-day direction of the Helpdesk Manager, the role provides first- and second-line support across a wide range of systems and devices and works collaboratively with colleagues to resolve issues and maintain a positive user experience. The role supports both Westminster School and our linked prep school, Westminster Under School, and plays a valued part in the smooth running of IT services across the School community.
First and Second-Line Support
- Provide technical support to staff and students via phone, email and in person
- Diagnose and resolve a wide range of hardware, software and user access issues
- Log, track and update incidents and service requests through the School’s helpdesk system, ensuring accurate records and clear outcomes
- Escalate more complex or specialist issues to the Senior Helpdesk Engineer or other colleagues as appropriate
Educational Technology and AV Support
- Provide frontline support for classroom and teaching technologies, including interactive displays and audio-visual equipment
- Support the setup, operation and troubleshooting of AV systems used for lessons, events and presentations
- Liaise with external suppliers regarding AV maintenance, repairs and new installations, under the direction of the Helpdesk Manager
- Assist with the preparation and setup of technology for School activities and events where required
Microsoft 365, Devices and User Account Support
- Provide foundational to intermediate support for Microsoft 365 applications and services
- Support user account access, including password resets, login troubleshooting and multi-factor authentication
- Assist with day-to-day device support, including troubleshooting laptops, desktops and mobile devices
- Provide foundational support for device management tools such as Intune and Jamf, under guidance
Hardware, Software and Asset Support
- Install, configure and support end-user hardware including desktops, laptops, printers and peripheral devices
- Support common operating systems and productivity software used across the School
- Assist with the management and tracking of IT assets and equipment
Documentation, Communication and Collaboration
- Communicate clearly and professionally with users, keeping them informed of progress and resolutions
- Maintain clear and accurate documentation of issues, fixes and procedures
- Contribute to shared knowledge base articles and user guidance to improve service consistency
- Work collaboratively within the helpdesk function and wider IT team to meet service priorities and support continuous improvement
Working at Westminster
Westminster School is a busy, purposeful and vibrant place to be and an excellent workplace. The community is made up of around 750 pupils, 120 teaching staff and 108 support staff.
Our staff are friendly and welcoming, and all newcomers quickly become part of the rhythm of life here.
There is a real sense of community here as, being a boarding school many members of staff and pupils live on site and the School’s premises are very much treated as a home away from home. School life starts before breakfast and continues way beyond the working day; as a result, there is always a lively atmosphere in and around School and always someone to share a tea and biscuit with in the Common Room. Support staff as much as teaching staff are encouraged to embrace the School’s day-to-day activities, whether that be attending an evening concert or a morning service in the Abbey.
At Westminster we will always select the best candidate for every position. We do know, however, that we can only truly choose the best person on every occasion if a broad and diverse pool of candidates see the job advertised and are encouraged to apply.
As such, we continue to work on how our job roles are encountered, and particularly welcome applications from groups who have traditionally been underrepresented here.
Westminster School is for everyone, regardless of gender, ethnicity, sexual orientation or any other protected characteristic. We hope you are encouraged to apply.
The School
Westminster School is an independent day and boarding school for boys aged 13-18 and girls aged 16-18, with a long history, a distinctive ethos, and a unique sense of place in the very heart of London. Pupils achieve exceptional examination results and entrance to some of the top universities in the world. It is a busy, passionate and purposeful place where independent and deep thinking is enjoyed, encouraged and respected by all, and where holistic excellence is nurtured and valued.
While the School is one of the foremost centres of academic excellence in the country, its commitment to academic life does not make it a hothouse for passing examinations. Pupils’ success at examinations and entry to leading universities is instead a result of their enjoyment of academic enquiry, debate and search for explanation, well beyond published syllabuses. Pupils are intellectually, socially, ethically and politically engaged and our aim is to ensure that their enthusiasm for learning is developed further, allowing them to take full advantage of the opportunities presented to them in the future. At Westminster, pupils have the freedom to lead on projects outside of the classroom and embrace a whole range of extra-curricular activities and interests. A host of pupil-led societies take place every week at the School, often with expert guest speakers, and pupils can choose to study an additional language, play an instrument or two, volunteer in local primary schools, row along the Thames, take part in plays and musicals, and much more.
The School’s ethos resides in the enduring values of the liberal tradition reflected in the 1560 Charter of Westminster’s Elizabethan foundation, where it is stated that: ‘the youth which is growing to manhood, as tender shoots in the wood of our state, shall be liberally instructed in good books to the greater honour of the state’. Whilst academic and cultural attainments are highly prized at Westminster, the School is fully committed also to each pupil’s spiritual, moral, emotional and physical development and wellbeing – with a particular emphasis on drawing out individual talent wherever it lies – and to prepare young people for fulfilled private and public lives.
From September 2028, the School will welcome both girls and boys at 13+ entry, offering a Westminster education to all. By 2026, Westminster Under School will have opened its brand new pre-prep for girls and boys at 4+ and girls will have joined boys in Years 3 and 7, at the 7+ and 11+ entry points. By 2030, all year groups at Westminster School and Westminster Under School, from ages four to 18, will be fully co-educational, reflecting the School’s dedication to inclusivity and excellence.